Leader Flooring in Agoura Hills, CA Closed now

Reviews about Leader Flooring

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  March 16, 2020, by Christi Davis
  Poor product, does not stand behind quality claims! The process with Leader started off wonderful, I really enjoyed working with Pam, and Rick was so kind to make our home a priority, bc we bought a house in Agoura that the previous residents allowed their animals to really destroy the carpet, so bad we wouldn't move in until the carpet was replaced. I shared with LEADER that we had 2 very young children and a dog and we wanted something that looked good, but was durable and easy to clean bc no doubt there were spills in our future with a 1 and 2 year old. We were advised on carpet that supposedly fit our needs and we bought it, $4500, not an absurd amount of money but enough that you would expect a quality product. Less than 30 days into the carpet install, milk was spilled on the the carpet, I followed the directions they provided perfectly and the carpet became discolored where the milk was spilled. I called LEADER and although i cant compliment the speed to which they got back to me they did get back to me and told me to get it professionally cleaned, i googled it and it said to be careful about professionally cleaning bc wool carpet can loose its texture, thankfully i didnt just take their advice... i called again, bc now 45 days in my son spilled baby shampoo (not much just a small amount) and that too left a mark... Larry was sympathetic but at first did nothing...I called again and said i was very specific i needed carpet that could be cleaned, as this was probably the first of many spills that will hit this carpet. I finally got him to send someone to the house, who did they send a rep for the manufaturerer, who sympathized with me the entire time he was here... telling me that this carpet should never have been recommended by LEADER. He thought the carpet had been in place for years due to the condition, when i told him at that time it was only a couple of months he was shocked and while he did defend the manufacturer he said he was concerned about the cleaning solution, they (LEADER) not only advised me to use, but GAVE me when we purchased the carpet (a later claim that Leader says the rep recanted, who knows)... either way when you buy carpet you expect it will have a few spills, especially with kids, and you expect to be able to clean it...the carpet is just TERRIBLE, there is no cleaning it... if anything outside of water touches it, it leaves a spot. I've had multiple people look at it and the concensus is the same, this was a really bad recommendation from LEADER, and even worse was the customer service. This was our first home buy, we have learned our lesson, I thought the family owned business could be trusted and would have our best interest at heart, bc that's what I would do in my business, but unfortunately that was not the case, and we now have to replace our carpet less than 6 months after their install! Needless to say we are not using LEADER.